FAQ

What currency is the pricing?

US Dollars

 

Where is your headquarters?

Our head office is located in Squamish, Canada, half way between Vancouver and Whistler.


Where are your products made?
Our bindings are made in our own facility in Southern China. Our climate controlled facility allows us to control every step of the production process from injection to assembly. The only components that we use external suppliers for are our stitched straps as well as our aluminum casting.


What are your bindings made out of?
We use regrind free injected nylon with glass fill and cast aluminum buckles.


What year did Fix start?
We started in 2014.


What is the warranty policy?
We offer a lifetime warranty on both the base trays as well as the buckle assemblies. We have a 1 year limited warranty on all other parts. In order to be eligible for our warranty program, you must be able to provide proof of purchase and must clear our system that you have not made a claim on the same product in the past. Fix Bindings Inc. reserves the right to deny warranty claims at its discretion.


I have a warranty related issue. What is the process of getting a replacement part?
Please email us at customercare (at) fixbindingco.com and be sure to include:
1. A photo of the warranty issue
2. A brief description of the issue and how it was caused
3. Where you purchased the bindings as well as proof of purchase (receipt or invoice)
4. The model, size and color of your binding
5. Your name, shipping address and phone number

***Please note, claims that do not include all 5 of the above pieces of information will be denied


I don’t know what size I am, how do I know what will work for my size boots?
Here is a general guideline: SM – US Men’s Size 5-9 / ML – US Men’s Size 8.5-12 / Small – US Men’s Size 6-8.5 / Medium - US Men’s Size 8-10.5 / Large – US Men’s Size 10-13


The bindings don’t look the same as on your website as they do in person. Why is that?
Computer monitors vary in how they display colors. Additionally, lighting during our photo shoots may mildly affect how the color displays. We do our best to display colors accurately.
I want to get sponsored, how do I get on the Fix team?
Ride everyday that you can, film with your friends, put out content, and rip. You’ll get noticed!


I want Fix stickers, how can I get some?
Email us at customercare (at) fixbindingco.com for information.