Our head office is located in Squamish, Canada, halfway between Vancouver and Whistler. Right in the buzz of the Coast Mountains.

Our bindings are produced in our own facility in Southern China. Our climate-controlled facility allows us to control every step of the production process, from injection to assembly. The only components that we use external suppliers for are our stitched straps and our aluminum casting. All Fix products are designed on the West Coast of Canada.

We use regrind-free injected nylon with glass fill and cast aluminum buckles. We also use cast aluminum heel cups for a few bindings models. 

We started in 2014!

Ride every day you can, film with your friends, put out content, and rip. You’ll get noticed! Keep us tagged @fixbindingco

Stickers are available to purchase in our online store.

We always try to include stickers with every order heading out of our warehouse in BC Canada. If you've ordered a product from OUR online store, you can look forward to receiving a sticker or two with your bindings! 

But FIX, I didn't receive any stickers!?

If you didn't receive any stickers we are likely out of stock. We hand make every sticker in our BC warehouse, meaning each sticker takes love and time to get to you 

If you did not receive any stickers you are welcome to send us a self-addressed and stamped envelope and we will mail it back to you with stickers when we have a healthy stock to pull from. Below is the address for FIX HQ.

Fix Binding Co.
1201-201 Commercial Way
Squamish BC, Canada 
V8B0V1

Nice! We love the enthusiasm. You can Email us atsupport@fixbindingco.comand we will either link you with the local sales rep or set you up with a dealer application if there's no representation in your area.

You bet! 

What do you need to do to receive your ProDeal discount code? 

Email support@fixbindingco.com and be sure to include the following info. Failure to include all info will result in no response or delayed response.

1. Your job title 
2. Current proof of employment. 
3. Your full Name.
4. Phone #
5. Shipping Address.

• If approved, your ProDeal discount code will be provided for you personally and not for the use of friends and family.
• ProDeal Discount codes are only applicable for 1 pair of bindings, not 5.
• ProDeal discount codes are only applicable to Fix's online store and cannot be used at your local retailer or other online stores.
• ProDeal discount codes are only applicable to in-stock items. Our stock changes daily, and there isn't a guarantee the product you want will become in-stock at any future point in the season. 
• We reserve the right to use factory "blems" for ProDeal orders. All of our "blems" are structurally sound; they just have minor blemishes that likely are not noticeable unless looking closely. We don't have many of these but strive to reduce waste, and this is our work-around.
• ProDeal discount codes have a 1-year expiry from the date they were issued. They also have a 1-time use limit.
• Depending on where you live, you may incur duties and taxes depending on where about's you live in relation to Canada.

We re-stock at various points throughout the season, but this will depend on the demand and remaining inventory for specific products. This also means that even though we might re-stock, it may not include all products that have already sold out.

At FIX, we try to support our retailers and encourage you to support your local shops. Please take a look at our retail location finder here

Don't see a retailer near you? Reach out to your local shops and tell them you want to see us there.

We accept all major credit cards, as well as PayPal. 

Both the Nation and Peak+, have a 3 degree canted footbed.

Let us help you. If you still have unanswered questions after going through our Support Pages, shoot us an email at support@fixbindingco.com to get help from our team.

First time mounting your snowboard bindings yourself? Or maybe it's just your first time mounting your new pair of Fix bindings? Either way, we've got you covered. Grab a few tools, and follow along with the video below.

How To Mount Your Bindings

Still have questions after watching the video? Please feel free to reach out to our customer support team at support@fixbindingco.com 

it is super important your toe and ankle straps are adjusted correctly. it prevents unnecessary wear and tear on your boots, comfortability within your bindings, and helps prevent ladder stripping or slipping due to over adjusting 

There and 2 primary adjustments for your toe and ankle straps the lateral and verticle adjustments.

*You will need to have your binding off of the snowboard. You will also need the dampening pad removed 

Toe: For your lateral adjustment, ensure your straps are open. From there you should be able to firmly grip the toe adjuster/ladder and push downwards with pressure. You will feel pressure release as it has now come out of its slot. from there you have 2 adjustment options you can have it sit more towards your heel if you have smaller feet, or more towards your toe if your feet are larger 

Toe AND Ankle: For your verticle adjustment, you should have your boot in your binding. You will want to make sure both the adjuster and ladder straps are done up. You will want to slowly adjust your adjuster strap and ladder strap bit by bit on each side. This should ensure the ladder and adjuster straps have an even amount of extra strap showing on either side.

How To Properly Adjust Ankle & Toe Straps On Your Fix Bindings

Knowing how to remove your footbeds is crucial, whether it's for on-hill adjustments, mounting, or replacing, we've got you covered here.

You will need to remove your bindings from your board to remove your footbeds. Once your bindings are off your board and in your hands you can flip them over and you will see 4 slots/ holes where the EVA footbed clips into. This is going to be a pop-push-pop method. You are going to start by grabbing the toe of the binding and pulling up firmly until you hear 2 pops, you can flip the binding over to confirm they have released. If you are just mounting or adjusting your hardware you can stop here. From there, you will push firmly on the EVA footbed to slide the rear clips back until they can be popped out. Again, you can flip the binding over to confirm this. Next, You will grab firmly on the heel of the EVA footbed, pulling firmly up until you hear 2 pops.

See our Mounting video HERE for more in-depth instructions.

MEN'S/WOMENS/UNISEX

4x4, 4X2, Chanel system 

* Does not include old 3D (3-hole) mounting compatibility 

Our Junior Bindings come with two different mounting styles:

NEXT

4x4, 2x4. Chanel system 

* Does not include old 3D (3-hole) mounting compatibility 

STARTER

2X4 compatible

Purchased a new set of ladders for a new season, and not sure how to change them? We've got what you need right here. See our Youtube video HERE for more in-depth instructions.

For fully injected base trays

To replace your ladders, you will need; a pair of pliers and a small screw with a matching screwdriver. If changing your toe ladders/ adjusters, your binding will need to be off your board.

ANKLE: Ensure your straps are off, and just the ladders and adjusters are left. To start, you are going to fold the highback down. You should see two black plugs on the inside of the heel cup, which were covered by the highback. You can then start screwing the screw into the hole of 1 of the black plugs at a time. After the screw has been screwed in a few turns and feels sturdy, you are going to grab your pliers and pull on the screw until the plug pops out. From there you will grab the ladder/ adjuster and replace it with a new one. 

TOE: Ensure your straps are off, and just the ladders and adjusters are left. From there you should be able to firmly grip the toe adjuster/ladder and push downwards with pressure. You will feel pressure release as it has now come out of its slot. From there you will be able to put new ladders and adjusters in. 

For aluminum heel cup base trays

To replace your ladders, you will need; a Pozidriv #3 screwdriver or a Phillips #3 will work as well. If changing your toe ladders/ adjusters, you will need your binding off your board and your dampening pad removed. 

ANKLE: Ensure your straps are off, and just the ladders and adjusters are left. Grab your Pozidriv screwdriver and begin unscrewing the screws located at the bottom of the ladders/ Adjusters. This will also be how you adjust your highback and heel cup

TOE: Ensure your straps are off, and just the ladders and adjusters are left. From there you should be able to firmly grip the toe adjuster/ladder and push downwards with pressure. You will feel pressure release as it has now come out of its slot. From there you will be able to put new ladders and adjusters in. 

So you want to adjust the bindings forward lean? This simple, tool-free process can be done at home or on the hill. 

To start, you are going to take a look at the highback of your bindings. You will see the forward lean adjuster here, you simply need to flip the tab down and then pinch the piece to move it and adjust to your liking.

Hot Tips:

• Adjust your forward lean on your front foot for a more aggressive response while riding.
• All Bindings come auto-adjusted to 0°.
• There are three, 3° adjustments. 0°, 3°, 6°, 9°

How To Adjust Forward Lean On Your Fix Bindings

We have a limited supply of spare parts, and not all spare parts are listed on the site as the varients, colorway, and size options are vast yet very small quantities. 

Please refer to our warranty page here to see whether or not you qualify for warranty parts. If not, please email support@fixbindingco.com with: Your name, Phone number, Shipping address, binding year, size, model, and color and include a photo of the broken/ missing part. Please don't send us this information if what your looking for is in the Spare Part's Section of our store, we will just refer you to that page.

We offer free shipping within North America for all snowboard binding orders.

All international orders have a calculated shipping rate via UPS

All USA parts order have a $12USD flat rate

All Canadian parts orders have a $20CAD flat rate

All shipments leave from our warehouse in Canada. Shipments outside Canada may be subject to delays at Customs and may be subject to Customs fees when delivered. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold for goods imported into the destination country. The customer is responsible for any and all Customs and Brokerage Fees.  In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

As soon as your order is received, you will receive an order confirmation. Once your package has shipped you will receive a tracking number.

All orders are fulfilled from Squamish, BC, Canada. We offer multiple shipping via Canada Post and UPS at the moment. we cannot guarantee shipping times stated at checkout as once a package leaves our facility we are at the mercy of our couriers, holidays, strikes, weather, and world events.  Orders shipped via UPS may arrive on Saturdays. 

*carriers may vary from carrier stated at checkout depending upon shipping type and destination.

In the case that your package shows that it has arrived at the destination, but you don't have it, check with your family members, loved ones, neighbors, or roommates. 9/10 times it's there somewhere. Remain calm. The next step is that we strongly recommend contacting the courier with your tracking number. They will have specific information on where the package was left. If it still does not turn up, please get in touch with us, and we will open an investigation with the courier. This can take some time, so please be patient. New products will NOT be shipped out until the investigation is completed.

You bet! However, we only offer free shipping on all North American binding orders.

Unfortunately, we do not ship to P.O boxes. UPS is our primary shipping partner, and this is their policy. Bindings are big. P.O boxes are not. Many P.O. boxes located in rural areas do not have a physical address at which packages can be left. This leaves you waiting for your package to be returned to us, shipped back out, more shipping fees, and greater potential for lost packages. Should you still choose to enter a P.O box as your shipping address, and the package is returned to us due to a delivery failure, or failure to pick up from the post office in a timely matter, any new shipping fees will fall on you, the customer.

We try to ship all orders out in a timely matter. This means we don’t always see your request to change your order until after it is shipped. We do our best to check emails before shipping; however, it is not a guarantee. Your best bet is to email support@fixbindingco.com with your Order #, Name, and date it was placed as soon as possible after placing your order. This is the best bet for our staff to see your requests before shipping your item. If your order has shipped already and you need to make any changes, you will have to receive the package and follow our Return Page here (this will be a hyperlink).

*Anyone requesting an Order Cancellation after an order has been placed will need to wait until payment is processed on our end. If paying with PayPal, this can take up to 5 business days.

We have a limited one (1) year warranty on materials and workmanship and a lifetime warranty on the buckle assemblies and baseplates.

Claim Checklist

1. Must be the original purchaser of the product
2. Have the original purchase receipt (no exceptions)
3. Damage not caused by impact or wear and tear 

By making a warranty claim I acknowledge that I am the original purchaser of this product and can support this with the original purchase receipt from an authorized Fix dealer. I understand that damage caused by impact or wear and tear is not covered by this warranty, but maybe repaired at a reasonable cost. Any form of glue of lock tight used on our product voids any and all warranty. 

What is NOT Covered

Stripped ladders
Damage by impact including damage from a chairlift
Scratches, chips, dents, or any other cosmetic damage
Cut or torn EVA padding
Damage to strap fabric caused by boot eyelets
Damage to boots or boards
Lost parts
Softened flex of injected components
Sheared off components such as forward lean adjusters
Damage incurred in shipping
Purchasing the wrong size binding for your boots
Product purchased from eBay, Craiglist, Facebook marketplace, etc…
Abuse, misuse, or tampering will automatically void the warranty

Making a Claim

Ok, so you’ve determined that you have a legitimate claim; what’s next? The first step is to email support@fixbindingco.com with the following information. Any omission will result in delays, so please be sure to include everything in the body of the email:

1. Name
2. Address
3. Phone Number (for shipping purposes)
4. Proof of Purchase (Receipt, invoice) – must show the retailer's location and purchase date
5. Model / Size / Color / Year of the bindings
6. Image of the entire binding
7. Image of the damage in question

Disclaimer

Please use common sense when making a claim. Tiny nicks to your straps, foam padding, or a scratch on the plastic is not a legitimate claim. Customers with legitimate claims with be dealt with quickly to the best of our ability with the parts available. Aggressive, nasty, and unreasonable emails will not be tolerated. Fix Bindings Inc reserves the right to deny warranty claims at its discretion.

Return Policy

All items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return.

We can only accept returns of products that were purchased on our website. If you purchased your product from a retailer, then you'll need to arrange your return with that retailer.

After reading and confirming you meet ALL criteria please head to our returns page with your order number and reason for the return. Our Customer Care representative will provide important information for your return. Once approved for return, please follow the Return Checklist below:
 
Return Checklist

1. Product must be brand new and unused
2. Product must be in the original packaging with all tags, hardware, parts, and documentation inside
3. Manufacturer box must be placed inside another cardboard box for shipping
4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us
5. Be sure to write “RETURN” on the outer box and on any customs documentation
 
Geographic Area

We do not accept returns outside of the USA  and Canada.
 
Damage

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
 
Exchanges

The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.