Returns

All items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside.  Do not use the manufacturer box to send the product back, it must go inside another cardboard box.  Failure to do so will result in a declined return.
 
Return Policy

If your purchase was made in our online store, please contact customercare@fixbindingco.com with your order number and reason for the return.  Our Customer Care representative will provide important information for your return.  Once approved for return, please follow the Return Checklist below:
 
Return Checklist

1. Product must be brand new and unused
2. Product must be in the original packaging with all tags, hardware, parts and documentation inside
3. Manufacturer box must be placed inside another cardboard box for shipping
4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us
5. Be sure to write “RETURN” on the outer box and on any customs documentation
 
Geographic Area

We do not accept returns outside of the USA  and Canada.
 
Damage

We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
 
Exchanges

The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.

Still Can’t Find What You’re Looking for?

Let us help you. If you still have unanswered questions after going through our Support Pages, shoot us an email at customercare@fixbindingco.com to get help from our team