We DO NOT ship to PO Boxes
We pack and ship all orders the same day we received them, Tuesdays to Saturdays all year except for Statutory Holidays. All products ship from our Squamish, British Columbia, Canada warehouse.
As soon as your order is received, an order confirmation with shipping tracking number will be sent to you.
Depending on your location, we use either UPS Standard or Canada Post. Both provide parcel tracking.
Once the product has left our facility and you have a tracking number, we are at the mercy of the courier. Please keep in mind that bad weather, labour disputes, political unrest and other issues may slow down the transit time.
What If You Did Not Receive Your Package
In the case that your package shows that it has arrived at the destination, but you don't have it, check with your family members, loved ones, neighbours. or roommates. 9/10 times it's there somewhere. Remain calm. The next step is that we strongly recommend contacting the courier with your tracking number, they will have specific information on where the package was left. If it still does not turn up, please contact us and we will open an investigation with the courier and this can take some time, so please be patient. New products will NOT be shipped out until the investigation is completed.
Duty & Tax
All shipments leave from our warehouse in Canada. Shipments outside Canada may be subject to delays at Customs and are subject to Customs fees when delivered. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold for goods imported into the destination country. The customer is responsible for any and all Customs and Brokerage Fees. In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.
Still Can’t Find What You’re Looking for?
Let us help you. If you still have unanswered questions after going through our Support Pages, shoot us an email at firstname.lastname@example.org to get help from our team.