Warranty

We have a limited one (1) year warranty on materials and workmanship and a lifetime warranty on the buckle assemblies and baseplates.

Claim Checklist

1. Must be the original purchaser of the product
2. Have the original purchase receipt (no exceptions)
3. Damage not caused by impact or wear and tear (please check the list below)

By making a warranty claim I acknowledge that I am the original purchaser of this product and can support this with the original purchase receipt from an authorized Fix dealer. I understand that damage caused by impact or wear and tear are not covered by this warranty, but may be repaired at a reasonable cost.

What is NOT Covered

Stripped ladders
Damage by impact including damage from a chairlift
Scratches, chips, dents, or any other cosmetic damage
Cut or torn EVA padding
Damage to strap fabric caused by boot eyelets
Damage to boots or boards
Lost parts
Softened flex of injected components
Sheared off components such as forward lean adjusters
Damage incurred in shipping
Purchasing the wrong size binding for your boots
Product purchased from Ebay, Craiglist, Facebook marketplace, etc…
Abuse, misuse or tampering will automatically void the warranty

Replacement Parts

We always do our best to replace the exact part in the exact color, but due to limited supply, sometimes an exact match is not available. We want to get you back on the hill as quickly as possible, therefore we will supply you with a functional replacement of a color of our availability. If your claim is not covered by warranty we will forward you to our spare parts store on our website.

Making a Claim

Ok, so you’ve determined that you have a legitimate claim; what’s next? The first step is to email customercare@fixbindingco.com with the following information. Any omission will result in delays, so please be sure to include everything in the body of the email:

1. Name
2. Address
3. Phone Number (for shipping purposes)
4. Proof of Purchase (Receipt, invoice) – must show the retailer location and purchase date
5. Model / Size / Color / Year of the bindings
6. Image of the entire binding
7. Image of the damage in question

Disclaimer

Please use common sense when making a claim. Tiny nicks to your straps or foam padding, or a scratch to the plastic does not qualify as a legitimate claim. Customers with legitimate claims with be dealt with quickly to the best of our ability with the parts available. Aggressive, nasty and unreasonable emails will not be tolerated. Fix Bindings Inc reserves the right to deny warranty claims at its discretion.

Still Can’t Find What You’re Looking for?

Let us help you. If you still have unanswered questions after going through our Support Pages, shoot us an email at customercare@fixbindingco.com to get help from our team.